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The Cosmetic Heaven 100% Buyer Protection Program Details: The Cosmetic Heaven.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is The Cosmetic Heaven's Return Policy?
Our "100% Buyer Protection Program" allows for easy returns and refunds for: 1. Products which you received in "Damaged/Defective/Broken" condition. 2. Products not as per description on the website. All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom products cannot be returned.
How to raise dispute for an order?
You need to register your dispute in given ways below: By sending email to support@thecosmeticheaven.com with images of broken/defective/damaged products on same day of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant seller. Please mention your order number in the email
What to do if Seller is not responding to the dispute?
Please allow 3 business days for your seller to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to support@thecosmeticheaven.com and we will ensure you get timely resolution to your dispute.
Who pays for the delivery charges for returning of products?
When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs.100 voucher which can be used to buy any of the The Cosmetic Heaven products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition. The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
When will I be refunded?
We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you. Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
Shipping charges may vary for different zones.
What is the estimated delivery time?
The estimated time of delivery is within 7 to 10 working days for domestic. All orders get shipped within 5 days from the Seller's warehouse.
How will the delivery be done?
We try to process all deliveries through reputed courier companies or Speed Post (India Post). In some cases where the pincode/zipcode service is not available by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you deliver internationally?
The Cosmetic Heaven does not deliver items internationally yet.
How can I track the delivery of my order?
All The Cosmetic Heaven items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.
